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belinoo is not liable for any tax applicable on the items ordered by our customers through belinoo.com.
Kindly note that the exact valuation of the taxes incumbent upon the customers relies on the local taxes policy. For more information, please contact and consult with your local custom authority.
In-case of any special requests pertaining to mode of shipping, please contact us after placing your order and one of our representative will assist you in solving your queries.
Please note that if the order delivered is not accepted for any reason or the customer refuses to clear the custom fees before receiving the order, the custom officer may destroy the item or would need to ship it back to us, in this case, all the expenses that would occur including shipping & taxes, the customer is solely responsible for handling all the fees that will incur.
Why the delivery is taking so long?
There are various factors that may cause the delivery to be delayed, most probable reasons involving weather, transfers, custom clearance or any other reason varying from country-to-country. For estimated delivery durations, please see our Shipping Guide to get a better idea regarding it.
Below mentioned are some of the actions that a customer can incorporate for resolving the issue at the earliest.
• Track your order by checking the real-time tracking result on courier website regularly.
• Contact our customer support for any assistance required pertaining to your order.
• While tracking your order if the status is not updated for a long period, please contact the logistics (courier) support for more information.
• Kindly check that the shipping information provided including your name, address, contact information & other relevant details are correct.
belinoo.com ships items globally and is not liable for any form of custom fees or taxes applicable on the items purchased from belinoo.com.
There’s a possible chance that your country may charge import duties on the items ordered through belinoo.com. We strongly suggest you get acknowledged about your local Customs policy before ordering from belinoo.com.
If you have any questions about this issue, please submit a ticket
belinoo.com is not responsible for the collection or refund of any extra fees for customs or payment processes, thus, belinoo.com cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers’ sole responsibility to pay this fee, if any.
By ordering on belinoo.com, you agree to be solo responsible for all import taxes and duties that may be charged when your parcel passes through your local Customs. We advise you to find out about the local regulations prior to ordering from us. belinoo.com cannot give you advice or information about tax rates and customs charges in your country.
Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.
You are also liable for any import duties or taxes incurred during the return process.
Customs Statement in Brazil
According to Brazilian Customs policy, all orders sent to Brazil may receive a tax when passing through Customs, regardless of the product, type of freight chosen, declared value (Kindly note that a real value should be declared to the orders to Brazil.) or size of the packaging. The value of taxation is defined by the Federal Revenue Service of Brazil, with a single tax rate of 60% on import value (including value of merchandise, freight and insurance, if any). Extra fees (such as ICMS) can be applied according to the recipient's shipping address and chosen freight rate.
Customs fees are not collected at the time of purchase on belinoo.com. The valuation of the merchandise is prerogative of the Federal Revenue and the customer may request a revision of the tax, upon presentation of documentation proving the value paid for the product and filling the form in the agency or through the online system of the Post Office.
We remind you that belinoo.com is not responsible for the collection or refund of any extra fees for customs or payment processes such as import taxes, IOF and administrative fees. By purchasing at belinoo.com you agree to be solo responsible for payment of possible customs fees that may be charged upon arrival of the order to your country of destination.