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Our goal is to offer you the best shipping options, no matter where you live. We deliver to customers across the world everyday, ensuring that we provide the highest levels of responsiveness to you at all times.
Part One: Shipping Time & Fees
The time frame for order delivery is divided into two parts:
· Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours (2 business days) after the order is placed.
· Shipping time: After the processing time, all customers can obtain orders within 7 to 12 days (non-business days) according to the shipping method they choose.
For USA, Canada, UK, Australia:
Shipping Method (Shipping Time)
Express Shipping (7-12 days)
Express Shipping (7-12 days)
$39.99 and up
Please notes that We currently not able to ship other than these four countries. (USA, Canada, UK, Australia shipping only)
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time does not include a 0-2 day processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) If your package has not arrived within 14 days after you have placed your order, you may contact us within 180 days or track your order.
5) Possible tariffs and other possible related costs are borne by the customers.
6) We're improving our delivery process to make your packages even safer. More countries shipping is comming soon.
Part Two: FAQs:
· How can I track my order?
We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. This email will also guide you how to track your package. Please note that the tracking information will be displayed 8-10 business days after you receiving that e-mail. Please contact us at firstname.lastname@example.org if you do not receive tracking confirmation within those days.
· Why I’m not able to track my order?
Please note that tracking information will be displayed 8-10 business days after being updated due to Customs. If a tracking number is not searchable after this period of time, there are several possible causes:
1. The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history.
2. We suggest you can contact our Customer Service at email@example.com in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.
3. Please kindly note the international shipping takes time, for China Post it usually takes about 3-5 weeks and 1-3 weeks by ePacket. It may don't have any updates on the internet, but actually, your package is still on the move, just be patient and track your package a few days later.
· The courier tried to deliver the package but I wasn't at home, what should I do?
Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.
· I ordered multiple items but I have only received one/some of them. Why?
We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.
· I tracked down my order and the status says Return to Sender, what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
The tracking site says Delivered but I haven’t received my order yet.
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service at firstname.lastname@example.org for further assistance. We are not responsible for any stolen packages.
Part Three: Delivery
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
· Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Part Four: Contact Us
· E-mail: email@example.com
· Office address: 295 Cayuga Dr, Mooresville, NC 28117
· Work Phone Number: 1-(704)-662-0325
· Work Time: Mon - Fri, 9 AM - 5 PM